What our Customers say...

Water Damage Testimonials

Raffi Kitsinian came to assess my terrible flooded basement. He was honest and frank and after taking an in-depth survey, he was honest about what kind of service I needed and didn't need.  I was blown away by how honest he was and totally recommend him. Other "experts" had bigger ideas and it turns out Raffi was right - it's been a year later and absolutely no problems.   I don't know how anyone else works at SERVPRO, but ask for Raffi if you can.


When we discovered a leak in our walls, we had no idea what to do. So we reached out to SERVPRO and met Raffi. He was amazing and patient with us. He helped walk us through everything that we needed to do. He and his colleagues were extremely professional and knowledgeable. They worked fast/clean and made the difficult situation seem like such a simple task. Fingers crossed we never have an issues like this again but if we do, SERVPRO and Raffi will be our first call!


I was confident in the knowledge & professionalism of the  SERVPRO of Hancock Park/Hollywood franchise who preformed water damage services to my studios

The entire SERVPRO staff was courteous, polite, & helpful throughout the duration of the job.

I'm writing to express my extreme gratitude for the work done at my Los Angeles home in the Hollywood area by Raffi Kitsinian and his team SERVPRO. From the moment I spoke with Raffi back in May I knew that we were in good hands. At the time my family and I had just returned home from a trip and it was completely soaked. As you can imagine, it was shocking and demoralizing to see all the damage done to the walls, floors, and furniture. When I called SERVPRO, in a controlled panic, Raffi responded with a calming tone and reassured me that he and his team would be able to help. He was right. Like a force of nature the team packed up our entire house, labeled boxes and cleared the way for the second wave of professionals to rip out the damaged hardwood floors, carpets, and wet walls. Throughout the entire process Raffi made sure to keep me updated with the progress of the work being done and completed the clean-up on time as promised. And now that we are set to begin the rebuild phase we once again are looking to Raffi and SERVPRO to help guide us through that process. Honestly, I can't say enough good things about Raffi and his team. I will tell everyone who is in need of SERVPRO's services to call him.

SERVPRO is really the place to call if you get water damage and need to get quality remediation. A water pipe broke when we were gone and we got water in our crawlspace. After realizing it was not going to dry by itself and getting concerned about potential excessive humidity over time, we called SERVPRO to get an assessment of what needed to be done. Compared to other companies out there, I found SERVPRO to be a lot more rigorous and process oriented than most. They know how to get things done and they follow proven methods instead of experimenting around. I would highly recommend calling them if you are looking for that type of professional service.

Our washer leaked and damaged the floor in the laundry room and the bedroom carpet next to it. Called SERVPRO of Hancock Park/Hollywood, and Raffi came a few hours later to give his recommendations. The very same afternoon he sent over his crew with their machines to start drying the damaged areas. After 48 hours they came back to rip off the floor that was damaged. His crew does outstanding work, very friendly and knowledgeable people. Raffi is very pleasant to deal with and makes things really easy to handle as he makes things happen fast.

I very rarely write letters reporting a good or bad job service done by a company but I had an experience with two SERVPRO guys that saved my house for me.  I had renters in my house for 3 years who called complaining of a mold smell.  I immediately called three different mold specialist to come to the house one being SERVPRO.  They all said it was so bad they couldn’t even give me an estimate but Raffi Kitsinian was the only one who told me that even though my insurance company turned me down, I had a claim.  I have been paying my homeowners insurance for 16 years never calling in a claim and of course when I need them I’m turned down.  It seems there was a hot water pipe leaking under my house for about two years!  Raffi took the time to educate me with my situation and my insurance and said that he hoped down the road when the insurance did pay for the remediation I’d call him, and I did. Needless to say that when I met Raffi at my house I had tears running down my face and he told me it was going to be alright. He turned what could’ve been a nightmare situation of me having to sell my house into a wonderful situation of change. My renters decided to go back to their home state and I am back living in my house and loving it thanks to Raffi Kitsinian. You are so very lucky to have this guy as a part of your team, they are the BEST!

I was in a complete state of panic since my house flooded from the second floor all the way down to the basement. The SERVPRO team immediately rushed in and worked nonstop to give me my home back. Very profesisional and amazing service, thank you!

Had a great experience with SERVPRO. They saved me a lot of time, money, and worry. My home was back in shape in no time, and I would definitely highly recommend them.

SERVPRO had devised an Emergency Ready Plan for my complex incase anything might happen. Let me tell you this, when the catastrophe of a flood actually occurred, this plan saved my life! It made it that much easier to take the preliminary steps on my own by the time the SERVPRO team came in and took over.

All I can say is that from the time I called SERVPRO to come in and help with my flooded home to the time they stepped outside my door, all I can think of is how amazingly professional they are, and how up to par their work is. Seriously, good job!